Help & FAQ

  • General FAQs

    How do your coupon promotions work?
    Simply enter the coupon code to the left sidebar of the shopping cart at checkout. Your cart will update with the promotion specific to your code.

    Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Please check the terms and conditions specific to your code.
    How does your free shipping promotion work?
    We frequently run “free-shipping” offers on select products or groups of products. “Free-shipping” refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. "Free Shipping" order will be processed in a timely manner and you can expect to receive your order in 1-2 weeks unless we are anable to fufill your order, in which case we will alert you immediately. If you received FREE SHIPPING on your initial order, the flat rate shipping fee according to your shipping addressed will be deducted from your refund.
    Do you charge a sales tax?
    royalLAMPSHADES.com is required to charge sales tax on the merchandise and shipping and handling charges in California and Georgia (CA & GA). We do not add sales tax unless we are required by law to do so.
    I don't recognize a charge on my statement
    All charges will appear as royalLAMPSHADES.com
    Do you have any store locations?
    No, in order to keep our prices low we do not have a physical showroom.
    How do I become a supplier?
    If you think royalLAMPSHADES.com and your company would make a good match, let us know by calling or emailing us!
    Which payment methods do you accept?
    We accept a variety of payment methods. Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)
    How do I return an item?
    Please e-mail us at returns@royalLAMPSHADES.com to initiate the return or exchange process. We do not accept returns unless an authorization is issued, there will be a 15% restocking fee otherwise. You can find all of our return policies on the next question tab.

    1. Pack the item securely in the original package, if possible. Enclose the return portion of the original packing slip with the item.
    2. All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
    3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
    4. Contact our Customer Service Department for instructions on obtaining a Return Authorization Number. Once you have obtained your Return Authorization Number, ship the return package to the address provided by Customer Service. For your protection, we recommend that you use FEDEX for your return.
    5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
    6. You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. If you recieved free shipping on your original order and your order with return items is under the free shipping terms when recalculated, shipping charges will be applied to your order 
    What is your return policy?
    Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor, room, etc?

    If you wish to have a different item, we suggest returning the original item (you can request to be refunded with store credit) and placing a new order. All custom lamp shades are not returnable. 

    RETURN POLICIES:

    -The customer is responsible for all return shipping charges.
    -If you are returning an item and you received FREE SHIPPING on your initial order, the actual/incurred shipping cost according to your shipping address will be deducted from your credit refund. Our FREE SHIPPING promotion is a courtesy and the applicable charge will be deducted when the credit is processed.
    -All return authorizations are handled through email, no verbal returns will be authorized under any circumstances.
    -Authorized returns will only be accepted within 30 days of your carrier-reported order arrival.
    -If items are not returned in with original wrapping, and/or in original packaging, your order may be subject to an additional 10% restocking fee.
    -There will be an additional 10% restocking fee on merchandise that is returned without an authorization.
    -Please make sure you are ordering the correct shade style and size before ordering.
    -Due to the nature of the lamp shades, discrepancies in fabric color will not be accepted as defective when requesting a return authorization.
    -Holiday Returns: Orders placed between Nov 10 and Dec 25 can be returned through Jan 10.

    Please be patient while we are processing your return request for an RMA (return merchandise authorization). The process may take 4-10 business days from receipt of your return.

    My Orders FAQs

    How are my items packaged upon shipment?
    Whenever possible we use eco-friendly, 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.
    My tracking number does not work
    There can sometimes be a delay on a carrier's website. If the tracking number is very new it may not be updated on their website. Other times, our wires get crossed and tracking does not work. We apologize for the inconvenience.

    Ways to troubleshoot some of our common carriers:
    If your tracking number is 15 digits long, your package is being carried by FedEx. To track this package go to FedEx.com and enter your tracking number in the box located in the lower middle of the screen.
    My tracking number shows an incorrect delivery location
    If your package's final destination is in Canada, sometimes your tracking will say delivering to US destination. We have a number of border locations. Once your package clears customs, which can take up to a week, you will receive another notice from us with your new tracking number that will be going to the final destination. If you are not a Canadian customer and the final destination is incorrect, we may have given you the incorrect tracking number. Please contact us and we will quickly track down the correct tracking number.
    My tracking number shows "Delivered" but I haven't received anything
    Tracking says "Delivered" but item not received Most packages arrive by the estimated delivery date listed in My Account (link opens in a new window). Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered. If the package doesn't arrive within a day of the estimated delivery date: Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery. Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages. Check your mailbox. Some smaller items are placed there. Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
    I received the wrong item
    Contact us directly at 1.877.819.8271 or customerservice@royalLAMPSHADES.com and we will quickly find a solution.
    An item is missing from my shipment
    If you are missing an item, check My Account (link opens in a new window) to verify that all of your items in the order have a status of Shipped. If the missing item in question has shipped check the tracking number for that item.
    How do I track my package?
    We've made it easy to track your packages
    1. Visit My Account.
    2. Click "Track Packages." You might need to log in if you haven't already.
    3. A list of your recent orders and their statuses will appear. You can see older orders by picking "Complete History" from the dropdown menu and clicking "Go."
    4. Select the order you wish to track.
    In the Order Details section, each item is listed with shipping and delivery estimates.

    Once the item ships, the item will show an updated estimated delivery date and tracking numbers. Click the numbers to track your package. A pop up window will appear that takes you directly to the carrier's site. If the tracking numbers are not automatically populated, manually type in the number.
    How can I check the status of my order?
    You will always find the most updated information regarding your order in My Account. (Link opens in a new window.)
    1. Visit My Account.
    2. Click "View Order Status." You might need to log in if you haven't already.
    3. A list of your recent orders and their statuses will appear. You can see older orders by picking "Complete History" from the dropdown menu and clicking "Go."

    Item Status What it Means

    Shipped - Your item has begun its journey to your home.

    Backordered - We're sorry, but we ran out of stock before we could fill your order. Your item will ship as soon as it is back in stock.
    Cancelled - We've canceled your item, and you won't be charged. We're sorry that this wasn’t exactly right for you now.
    Processed - We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
    Returned - (Awaiting Refund) We are processing your refund and will get it to you as soon as possible.

    My Account FAQs

    How do I change the email or password on my account?
    Updating Your Email or Password
    1. Go to My Account. (Link opens in a new window.)
    2. Click "Edit Name, Email Address, or Password" in the My Account Info section. You might need to log in if you haven't already.
    3. You can change your name, email address, and password on this page.
    4. Be sure to click "Save" at the bottom of the page after you've made your changes.
    How do I change my email preferences?
    Updating Your Email Preferences
    1. Go to My Account
    2. Click on View & Edit Email Subscription Settings under Account Info
    3. Here you can change your emails subscription settings. Checked boxes indicate that you will be receiving a particular newsletter. If you would like to unsubscribe from all emails, please uncheck all boxes.
    4. Click Save, and your information will be updated!
    How do I update my shipping or billing address?
    Updating Your Shipping and Billing Addresses
    1. Go to My Account. (Link opens in a new window.)
    2. Click on Manage Address Book under Account Info
    3. Here you can add and edit any address you wish as well as designate which addresses should be defaulted to be the shipping and billing addresses.
    4. Click Save, and your addresses and preferences will be saved for all future purchases!

    Product FAQs

    What shipping methods are available for a product?
    Unless you make specifc arrangements, we ship via FEDEX Ground. Other shipping services are availble upon request. You can also rush order via ground too, please contact us to make necessary arrangments.
    How much will shipping cost?
    There are a few items that we cannot ship for free. If that is the case, we’ll let you know on that product’s description page. In general, here is a breakdown of our shipping fees:

    Free Shipping over $75 – your order will ship free when your order total is $75 or more

    Flat Rate Shipping – if your order total is less than $75, we have a standard rate of $7.95 for shipping!

    Customers in CA, OR, WA, NV, AZ, or NM will have a flat shipping rate of $10.95.
    Customers in Alaska, Hawaii or a U.S. Territory (e.g. Puerto Rico) will have a flat shipping rate of $19.95 because they are outside of the contiguous United States.
    Customers in Canada will have a flat shipping rate of $22.95.

    To learn what additional charges might apply, please contact us via email.
    To which countries can products be shipped?
    We proudly ship to Canada and the United States
    Where can I see the final price for a product?
    If you want to see what the final price is for a product, including all potential taxes and fees, add all items you wish to purchase into your shopping cart. Then click the shopping cart at the top right hand corner of any page. On the Review Shopping Cart page you are able to review all of your items. Enter in your zipcode to calculate any shipping, handling duties, and tax that may apply. For our US customers, we only have to charge tax to GA delivery locations.
    How do I know if a product is available in stock?
    It is easy to figure out the availability of our products!
    While on any of our product pages, you will find availability status on the products' page.

    If an item is unvailable for purchase you will see an out of stock notification and you will not be able to add the item to your cart.

    We keep very accurate stock information available for our customers. For some products, our warehouses update us daily in regards to current current stock levels. To see when an products stock was last updated click on the inventory information (either x in stock or out of stock) and the pop window that appears will give the exact time of when inventory was last updated.
    How do I find a product's SKU?
    To help us better answer any questions you have on a product, having the SKU (stock keeping unit) is important. SKU is a unique identifier that helps us keep track of our million plus products! The SKU number is located on every product page on our site.