Quality Assurance

At royalLAMPSHADES.com, we strive to provide our clients with the best possible lamp shade shopping experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your concern and create a ticket for your reference.

  • 100% refund on any defective lamp shade

  • 100% free expedited shipping on any orders lost in transit

HOW TO RETURN AN ITEM

1. To initiate a return, please email us at returns@royalLAMPSHADES.com with your order # and reason for return to receive an RM # prior to shipping back the item(s). You must have a valid authorized RMA# (return merchandise authorization)

2. Return items will only be accepted within 30 days in the original box with all packaging to ensure safe return for full credit (less shipping). *Shades MUST be returned in original wrapping. 

3. To ship back an item, you can either:

  • Use FedEx/UPS or other insured shipping service.

  • Please call us to arrange a call tag on your behalf through FEDEX only

Returns are only accepted at our approved return processing address, you will receive further information about this upon receiving a RMA.

 

RETURN POLICIES:

- Send a return request to customerservice@royallampshades.com all return authorizations are handled through email, no verbal returns will be authorized under any circumstances. 

-The customer is responsible for all return shipping charges and shipping from the original order will be deducted from the refunded amount.

-RoyalLAMPSHADES.COM is not responsible for any additional charges for products or services offered by the shipping provider.

-If items are not returned in original wrapping and original packaging; your order may be subject to an additional 10% restocking fee.

-Any merchandise that is returned without an authorization may be subject to a 10% fee.

-Returned products may be damaged during the return shipping process. It is highly recommended to insure your return shipment. Otherwise any damaged item may be subject to a 10% fee.

-If you are returning an item and you received FREE SHIPPING on your initial order, the actual/incurred shipping cost according to your shipping address will be deducted from your credit refund. Our FREE SHIPPING promotion is a courtesy and the applicable charge will be deducted when the credit is processed. 

-Authorized returns will only be accepted within 30 days of your carrier-reported order arrival.

-Please make sure you are ordering the correct shade style and size before ordering.

-Due to the nature of the lamp shades, discrepancies in fabric color will not be accepted as defective when requesting a return authorization.

-All custom lamp shades are not returnable.

-Holiday Returns: Orders placed between Nov 10 and Dec 25 can be returned through Jan 10.