WE'D LOVE TO HELP WITH ANY QUESTIONS:
FREQUENTLY ASKED QUESTIONS
How do your coupon promotions work?
Simply enter the coupon code to the left sidebar of the shopping cart at checkout. Your cart will update with the promotion specific to your code.
Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Please check the terms and conditions specific to your code.
How does your free shipping promotion work?
We frequently run “free-shipping” offers on select products or groups of products. “Free-shipping” refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. “Free Shipping” order will be processed in a timely manner and you can expect to receive your order in 1-2 weeks unless we are anable to fufill your order, in which case we will alert you immediately. If you received FREE SHIPPING on your initial order, the flat rate shipping fee according to your shipping addressed will be deducted from your refund.
Do you charge a sales tax?
royalLAMPSHADES.com is required to charge sales tax on the merchandise and shipping and handling charges in California and Georgia (CA & GA). We do not add sales tax unless we are required by law to do so.
I don't recognize a charge on my statement?
All charges will appear as royalLAMPSHADES.com
Do you have any store locations?
No, in order to keep our prices low we do not have a physical showroom.