At royalLAMPSHADES.com, we strive to provide our clients with the best possible lampshade shopping experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your concern and create a ticket for your reference.
- 100% refund on any defective lampshade
- 100% free expedited shipping on any orders lost in transit
- Due to the nature of the lampshades, discrepancies in fabric color will not be accepted as defective when requesting a return authorization.
HOW TO RETURN AN ITEM
1. To initiate a return, please email us at firstname.lastname@example.org with your order # and reason for return to receive an RMA# prior to shipping back the item(s). You must have a valid authorized RMA# (Return Merchandise Authorization)
2. Return items will only be accepted within 30 days in the original box with all packaging to ensure safe return for full credit (less shipping). *Shades MUST be returned in original wrapping.
3. To ship back an item, you can either:
- Use FedEx/UPS or other insured shipping service.
- As a courtesy, we can arrange a Call Tag via FedEx only to pick up your return, however, we DO NOT PAY for this service. This an additional fee and will be deducted from your refund.
4. Returns are only accepted at our approved return processing address, you will receive further information about this upon receiving a RMA.
– All return authorizations are handled through email, no verbal returns will be authorized under any circumstances.
– The customer is responsible for all return shipping charges and shipping from the original order will be deducted from the refunded amount.
– RoyalLAMPSHADES.COM is not responsible for any additional charges for products or services offered by the shipping provider.
– If items are not returned in the original wrapping and original packaging; your order may be subject to an additional 10% restocking fee.
– Returned products may be damaged during the return shipping process. It is highly recommended to insure your return shipment. Otherwise, any damaged item may be subject to a 10% fee.
– Authorized returns will only be accepted within 30 days of your carrier-reported order arrival.
– Please make sure you are ordering the correct shade style and size before ordering.
– Holiday Returns: Orders placed between Nov 10-Dec 25 can be returned through Jan 10.