Product FAQs

Please visit our Shipping Charges for detailed information.

Unless you make specific arrangements, we ship via FedEx Ground. Other shipping services are available upon request. You can also rush order via ground too, please contact us to make the necessary arrangements.

We proudly ship throughout the United States. If you want to ship to another country, you can ship your items to a freight forwarder. We do not directly ship outside of the United States.

To help us better answer any questions you have on a product, having the SKU (stock keeping unit) is important. SKU is a unique identifier that helps us keep track of our million-plus products! The SKU number is located on every product page on our site.

If you want to see what the final price is for a product, including all potential taxes and fees, add all items you wish to purchase into your shopping cart. Then click the shopping cart at the top right-hand corner of any page. On the Review Shopping Cart page, you are able to review all of your items. Enter in your zip code to calculate any shipping, handling duties, and tax that may apply. For our US customers, we only have to charge tax to GA delivery locations.

It is easy to figure out the availability of our products! While on any of our product pages, you will find availability status on the products’ page.

If an item is unavailable for purchase you will see an out-of-stock notification and you will not be able to add the item to your cart.

We keep very accurate stock information available for our customers. For some products, our warehouses update us daily in regards to current stock levels. To see when a product’s stock was last updated click on the inventory information (either x in stock or out of stock) and the pop window that appears will give the exact time of when inventory was last updated.

General FAQs

Please visit our detailed Return Policy here.

Simply enter the coupon code in the shopping cart at checkout. Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the event that an item purchased using a dollar off coupon is returned, the discount value shall be forfeited on the refunded amount. Please check the terms and conditions specific to your code.

We frequently run “free-shipping” offers on select products or groups of products. “Free-shipping” refers to standard or best shipping; express delivery is extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations. “Free Shipping” order will be processed in a timely manner and you can expect to receive your order in 1-2 weeks unless we are unable to fulfill your order, in which case we will alert you immediately. If you received FREE SHIPPING on your initial order, the flat rate shipping fee according to your shipping addressed will be deducted from your refund.

royalLAMPSHADES.com is required to charge sales tax on the merchandise and shipping and handling charges in California and Georgia (CA & GA). We do not add sales tax unless we are required by law to do so.

No, in order to keep our prices low we do not have a physical showroom.

If you think royalLAMPSHADES.com and your company would make a good match, let us know by calling or emailing us!

We accept a variety of payment methods. Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover) and Paypal.

My Orders FAQs

Please review our Return Policy, then submit a Return Merchandise Authorization (RMA) request via our Contact Us Page, and indicate clearly the reason for return. 

Whenever possible we use eco-friendly, 100 percent biodegradable starch pellets as packing materials. These static-free pellets have the look of the old-fashioned plastic packing peanuts, but are made to degrade quickly in landfills and are completely petroleum, CFC and HCFC free.

There can sometimes be a delay on a carrier’s website. If the tracking number is very new it may not be updated on their website. Other times, our wires get crossed and tracking does not work. We apologize for the inconvenience.

Tracking says “Delivered” but item not received Most packages arrive by the estimated delivery date listed in My Account (link opens in a new window). Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered. If the package doesn’t arrive within a day of the estimated delivery date: Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery. Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages. Check your mailbox. Some smaller items are placed there. Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.

Contact us directly at 1.877.819.8271 or via our Contact Us page and we will quickly find a solution.

If you are missing an item, check My Account to verify that all of your items in the order have a status of Shipped. If the missing item in question has shipped check the tracking number for that item.

You will always find the most updated information regarding your order in My Account. (Link opens in a new window.)
1. Visit My Account.
2. Click “View Order Status.” You might need to log in if you haven’t already.
3. A list of your recent orders and their statuses will appear. You can see older orders by picking “Complete History” from the dropdown menu and clicking “Go.”

Item Status What it Means

Shipped – Your item has begun its journey to your home.

Backordered – We’re sorry, but we ran out of stock before we could fill your order. Your item will ship as soon as it is back in stock.
Canceled – We’ve canceled your item, and you won’t be charged. We’re sorry that this wasn’t exactly right for you now.
Processed – We’re getting your order ready to mail. As soon as it ships, we’ll send you a confirmation email.
Returned – (Awaiting Refund) We are processing your refund and will get it to you as soon as possible.

We’ve made it easy to track your packages
1. Visit My Account.
2. Click “Track Packages.” You might need to log in if you haven’t already.
3. A list of your recent orders and their statuses will appear. You can see older orders by picking “Complete History” from the dropdown menu and clicking “Go.”
4. Select the order you wish to track.
In the Order Details section, each item is listed with shipping and delivery estimates.

Once the item ships, the item will show an updated estimated delivery date and tracking numbers. Click the numbers to track your package. A pop-up window will appear that takes you directly to the carrier’s site. If the tracking numbers are not automatically populated, manually type in the number.

My Account FAQs

Updating Your Email or Password
1. Go to My Account. (Link opens in a new window.)
2. Click “Edit Name, Email Address, or Password” in the My Account Info section. You might need to log in if you haven’t already.
3. You can change your name, email address, and password on this page.
4. Be sure to click “Save” at the bottom of the page after you’ve made your changes.

Updating Your Email Preferences
1. Go to My Account
2. Click on View & Edit Email Subscription Settings under Account Info
3. Here you can change your emails subscription settings. Checked boxes indicate that you will be receiving a particular newsletter. If you would like to unsubscribe from all emails, please uncheck all boxes.
4. Click Save, and your information will be updated!

Updating Your Shipping and Billing Addresses
1. Go to My Account. (Link opens in a new window.)
2. Click on Manage Address Book under Account Info
3. Here you can add and edit any address you wish as well as designate which addresses should be defaulted to be the shipping and billing addresses.
4. Click Save, and your addresses and preferences will be saved for all future purchases!